Privacy Policy
OPTIMUM VEHICLE MANAGEMENT LTD LEASING LTD t/a OPTIMUM VEHICLE MANAGEMENT LTD VEHICLE SOLUTIONS
and our subsidiary Company OPTIMUM VEHICLE MANAGEMENT LTD LTD t/a CAMPERHIRE
Webmaster Details
Hayden Kracke
NATURE OF WORK – CAR/VAN RENTAL, CAR SALES, WORKSHOP,
Description of processing
The following is a broad description of the way this organisation processes personal information. We at OPTIMUM VEHICLE MANAGEMENT LTD respect your privacy and have implemented this privacy policy to demonstrate our commitment to the protection of your personal information. We explain below how we use and protect the personal information we gather from and about our customers by means of websites and mobile applications, our corporate, rental and sales locations, and from third-party sources. By using our websites or mobile applications, you consent to the collection, use and disclosure of your information, as described in the Privacy Policy.
THE TYPES OF INFORMATION WE COLLECT
Information we collect about you
You may provide us with certain information in connection with a transaction or in your interactions with our websites and at our locations. When you are asked to provide personal information, you may decline. If you choose not to provide the information, you may not be able to use some products or services. The personal information we may collect includes;
- Your name. contact information, date of birth, driver’s license number and expiration date and emergency contact information;
- Vehicle rental information. Including the location of where the vehicle is rented, date of rentals, type of rental and your preferences;
- Your credit card details, online user accounts details, passport information. The information you provide regarding your marketing preferences or in the course of participating in surveys or promotional offers;
- Photographs you submit of you and your driver’s license or your receipts through camera features available on some of our mobile applications and websites;
We may use this information to provide you with notifications related to our locations, return information, local offers or other information that may be helpful in proceeding you with better services. We do not use this for information to specifically locate you for any reason other than to provide you with the service.
Information Collected and Stored Automatically
By visiting our websites, certain information may be automatically provided to us by your computer. For each visitor to our websites, our webservers automatically recognise the visitor’s domain or IP address. An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the internet, webservers can identify your computer by its IP address. In addition, we may collect your browser type and operating system as well as your internet service provider (ISP), referring and exit pages, date and time stamp and/or clickstream data. We collect similar information when visiting our websites on your mobile device, including mobile device brand, model, mobile operating system and carrier. Except as otherwise explained in this policy, we may combine the non-personal information we collect from you (as described above and as described below, under “use of Cookies and Similar Technologies”) with your personal information in order to tailor our websites and enhance your online experience by saving your preferences and/or to help identify site features, advertisements and offers that may be of interest to you.
Use of Cookies and Similar Technologies
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies…
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.
We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used on this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.
Email: info@haydenkracke.co.uk
The content on this website is owned by us and our licensors. Do not copy any content (including images) without our consent.
How We Use This Information
We use the information we collect for the following purposes:-
- To assist the transactions that you request, such as reserving and renting motor vehicles, buying and selling of a vehicle, or buying of goods relating to the business, booking repairs, services or mots.
- To provide customer service related to your interactions with us or to respond to your enquiry.
- To verify your identity for fraud prevention purposes. We do not store this information for any other reason.
- To contact you regarding an incomplete form or reservation. To contact you about a citation or claim
- To provide you with discounts, coupons, offers and other information, opportunities and services that may be of interest to you.
- To assist us in providing better products and services; for example, to evaluate the performance of our staff, to assess the quality of products and services received and to help us improve our websites, facilities and services.
- To compile statistics and analysis about our customers use of our website, products and services, which statistics are only used to enable us to provide better customer service, products, features and functionality to you and other customers in the future.
- To protect our rights and property.
With your consent, we utilise text messaging, known as Short Message Service (SMS), to provide the following Mot and Service Reminders. You will have the ability to opt-out of these communications by replying to the message as stated in the message.
We retain information we collect for commercially reasonable periods of time or in accordance with specific laws or policies. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing and archiving.
How your information may be shared
We may disclose the information we collect from and about you to our finance companies, invoicing platforms, insurance company and Licensees (software programs) for the purpose of providing the transactions you have requested and (with your consent) for marketing purposes. In addition to those stated within this Policy, Telematics Data from rental vehicles may be disclosed to, accessed by or used by OPTIMUM VEHICLE MANAGEMENT LTD Leasing Ltd and OPTIMUM VEHICLE MANAGEMENT LTD Ltd Camperhire, emergency service providers, others who may assist in responding to an accident, telematics service operators or those with whom we have a legal or contractual obligation to provide such data.
Listed below are details of the Companies with whom your details may be shared:-
- Santander Consumer Finance
- Lombard North Central
- Motonovo
- Allianz Insurance
- Arthur J Gallagher
- Prohire
- Mam Software
- Autosales
- MHA Carpenterbox Ltd.
- When required by law or in response to legal processes
- Without a legal process in response to a request from law enforcement relating to a criminal investigation
- To protect our rights, privacy, safety or property, or that of the public
- For administrative or technical support or other business purposes to facilitate our transactions with you (ie insurance replacement, conduct mobile analytics services or to maintain and improve our services (subject to confidentiality agreements as appropriate);
- To permit us to pursue available remedies or limit damage that we may sustain;
- To enforce the terms of any rental agreement or our websites terms and conditions; If the rights of another individual are violated
- To process your transaction with our subsidiaries located in the country in which you place your reservation;
- Otherwise with your consent
- Personal information may also be subject to transfer to another company in the event of a transfer, change of ownership, reorganisation or assignment of all or part of OPTIMUM VEHICLE MANAGEMENT LTD Leasing Ltd and OPTIMUM VEHICLE MANAGEMENT LTD Ltd Camperhire. This will occur if the parties have entered into an agreement under which the collection, use and disclosure of the information are limited to those purposes of the business transaction, including determination whether or not to proceed with the business transaction.
Testimonials
We may post customer testimonials/comments/reviews on our websites which may contain personally identifiable information. To request the removal of your testimonial, please contact us through one of the methods listed below in the Contacting Us section.
Linked sites
Our websites may contain links to other websites (such as those of our marketing partners or advertisers), which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy posted on any website that you may access through our website.
Data Security and Integrity
The security of the information you provide is very important to us and we provide secure transmission of your information. For certain transactions on some of our websites, we may use Secured Sockets Layer (SSL) technology to secure the transfer of information.
While we strive to protect your personal information, we cannot guarantee the security of any data transmission over the internet. Once we receive your information, we take steps that we believe are reasonably appropriate to protect it from loss, misuse, unauthorised access, disclosure, alteration and destruction to ensure the data’s integrity. We use a combination of technological, physical, administrative and organisational controls as well as non-disclosure or confidentiality agreements as we deem appropriate to protect your data.
Changes to this Policy
We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site or as otherwise may be required by law, prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contacting Us
The accuracy and completeness of the information we collect is very important to us and we make efforts to ensure that the information we have is accurate and up-to-date. In addition, the options provided to you in this Policy, if you wish to opt out of direct marketing or review, amend, correct or update personally identifiable information we have collected about you, contact us using the information below.
Contact information
justin@optimumvehiclemanagement.uk
OPTIMUM VEHICLE MANAGEMENT LTD Leasing Ltd 29 Carlton Crescent
Southampton Industrial Estate OPTIMUM VEHICLE Regis
West Sussex SO15 2EW
